HOW MUCH IS SHIPPING?
Shipping is always $5.95 for all US orders up to $50. After $50, shipping is FREE within the US.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
We process orders in 3-5 business days. We then ship UPS Ground or USPS Priority Mail. Once your order is shipped you will receive a shipping notification email with tracking.
THE POST OFFICE DELIVERED MY ORDER, BUT IT'S NOT HERE.
At the request of most buyers, Sweetums does not require a customer signature for package delivery. Most of our orders will not fit in your mailbox and must be delivered to your front door, left at the post office, or in a manager’s office in your complex. If you have a theft problem in your area, please notify your carrier of the issue and request that signatures be required for all package delivery. We will also request a signature at the buyer’s request. If your package is stolen upon delivery, Sweetums is not responsible for the order.
WHAT HAPPENS IF I MY ORDER IS DAMAGED?
We take great care in the packaging and shipping of our orders. If you receive your decal and it seems wrinkled, that usually happens to just the transfer tape during shipment. Go ahead and apply to the wall as normal and if you have any issues with the quality of the decals from shipment please send us pictures of the damage and upon approval we will generally replace.
If your package arrives damaged and it has damaged your order we require detailed pictures of the damaged packaging and damaged order to make an insurance claim with the shipping company. Again, you must contact us with this information within 72 hours of receiving your shipment.
I JUST PLACED MY ORDER AND WANT TO CANCEL/CHANGE IT.
Please review your order carefully before placing. All of our orders are made-to-order, but we expedite as soon as possible. Some of our orders even go out the same day. If you place an order and need to change it or cancel, please let us know as soon as possible. We have no guarantee that we haven’t already processed your order, but will do our best to accommodate the situation.
CAN I CUSTOMIZE MY FAVORITE QUOTE OR SAYING?
Yes! Simply use the contact form to let us know what quote you are looking for. Be sure to include information like the kind of font you would like, the approximate size you were looking for, as well as the color. Please note: We get many custom requests which may mean 7-10 days for a reply to your request. We appreciate your patience.
CAN I SELL YOUR DECALS & APPAREL TO EARN MORE CASH?
We do offer sales opportunities to select customers who wish to share the fun of decals and our apparel with family and friends. We reward you with cash, not free merchandise because we figure if you like our products that much, you already have what you want. We don't do home parties, however if you wish to have them yourself, that's up to you. Just let us know if you would like more information!